Associate - Customer Relations

As a Customer Relations Manager, your primary responsibility will be to cultivate positive relationships with agents, franchisees, and customers in order to maintain high levels of satisfaction and engagement. Your role will entail tasks such as recruitment, onboarding, performance management, and administrative oversight within the area office. Your key focus will be on building and maintaining strong connections with various stakeholders to enhance overall customer experience and business success. By effectively managing relationships and addressing concerns in a timely manner, you will contribute to the growth and reputation of the organization. In addition to relationship management, you will also be involved in the recruitment process, ensuring that the right talent is onboarded and trained effectively. Performance management will be a crucial aspect of your role, as you will be responsible for setting expectations, providing feedback, and supporting the development of team members. Your administrative oversight will involve coordinating various operational tasks, maintaining records, and ensuring compliance with company policies and procedures. Your attention to detail and organizational skills will be essential in managing day-to-day operations smoothly. Overall, as a Customer Relations Manager, you will play a vital role in driving customer satisfaction, agent engagement, and franchisee success within the organization. Your ability to communicate effectively, resolve conflicts, and collaborate with various teams will be key to your success in this role.,