Client Relationship Manager / Sales Operations Manager LNB Group / Soul Beauty and Wellness Centre LLP

10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

The role we are seeking is for an experienced and dynamic professional to lead the sales operations, team management, and business development for 5 wellness centers under the Soul Beauty & Wellness center. Your responsibilities will include driving revenue growth, ensuring exceptional client experience, managing center teams, and overseeing day-to-day administrative and operational excellence across multiple centers. You will be responsible for driving sales targets and revenue growth, planning and implementing promotional strategies to attract and retain clients, monitoring sales performance, and devising corrective action plans when necessary. Additionally, you will generate and analyze sales reports, forecasts, and business trends. Identifying and executing opportunities for expansion, partnerships, and local marketing initiatives will be a key aspect of your role. You will need to build and maintain a strong local network for client acquisition and cross-promotion, as well as work closely with marketing teams for local campaigns, influencer collaborations, and digital presence. Team management is crucial, as you will lead and supervise Centre Managers and their respective teams. Setting performance targets, tracking KPIs, and ensuring team productivity will be part of your responsibilities. Providing regular training, motivation, and mentorship to enhance service delivery and sales skills is essential. Ensuring consistent, high-quality customer service standards across all centers is vital. You will handle escalated client concerns and ensure quick resolution while building strong, lasting relationships with VIP and repeat clients to foster loyalty. You will be overseeing daily operations, staff schedules, inventory management, and overall center upkeep. Monitoring adherence to company SOPs, hygiene protocols, and service standards, as well as managing administrative functions including budgets, billing, vendor management, and reporting will also be part of your role. Ensuring compliance with health and safety regulations and internal policies while regularly reporting performance metrics, financials, and operational updates to senior management is crucial. Qualifications & Skills - Graduate / Postgraduate in Business Administration, Sales, or related field. - Minimum 10 years experience in Sales/BD/Operations, with at least 5 years independently managing sales operations in the wellness, salon, hospitality, or lifestyle sector. - Proven leadership in managing multiple locations or branches. - Strong analytical, interpersonal, and decision-making skills. - Excellent communication, client servicing, and negotiation abilities. - Result-driven, hands-on, and adaptable to a fast-paced environment.,

Posted 3 days ago

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