Associate Content Specialist

ABOUT FACTSET:

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

The Benchmark Client & Vendor Relations team is responsible for providing oversight for FactSet's premium clients to ensure all benchmark integration requests and client questions are handled in an efficient manner.

The Associate Content Specialist supports a team of project managers across a myriad of operational activities to curate key client implementations for timely delivery of projects. This role is for someone highly skilled in communication with internal teams including Benchmarks Collection, Benchmarks Development, and Benchmarks Quality, Sales and Consulting, and externally with index providers and clients. The incumbent will be involved throughout all stages of the project lifecycle which provides a unique opportunity to become an internal subject matter experts around benchmark processes.

JOB RESPONSIBILITIES

• Manage complex premium client index data onboarding projects from initiation to completion, ensuring seamless execution and meeting client expectations.
• As the primary point of contact for premium clients, provide proactive communication, address concerns, and ensure a positive client experience by identifying and resolving potential problems, escalating and managing project roadblocks and vendor issues as needed.
• Collaborate with vendors to overcome obstacles and ensure timely data delivery by resolving licensing and file procurement blockers.
• Identify inefficiencies, analyze issues, and drive continuous improvement by conducting root cause analysis and implementing solutions.
• Track key metrics, identify trends, and implement strategies to optimize vendor service levels by monitoring and reporting on vendor performance using KPIs.

JOB REQUIREMENTS

• Bachelor's degree + 2 years project management experience
• Ability to adapt to change in a high-pressure environment needed to succeed in an environment that often presents ambiguity, frequent change, and unpredictability
• Familiarity with RPD and workflow is a plus
• Client driven mindset
• Strong analytical skills
• Excellent communications skills, both written and verbal
• Consistent ownership and driving to completion of significant projects
• Demonstrates ability to manage multiple concurrent projects
• Proficient in Microsoft Office applications (Excel, Word & Power Point)
• Excellent problem solving and critical thinking skills with the ability to remove barriers

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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