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Associate Consultant

Associate Consultant

HCLTech

2 - 6 years

0 Lacs

lucknow uttar pradesh

Posted:22 hours ago| Platform: Shine logo

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Skills Required

storage hp primera storeonce veeam backup san storage area network nas network attached storage object storage

Work Mode

On-site

Job Type

Full Time

Job Description

You should have in-depth knowledge of various storage technologies, including Storage (HP Primera and Storeonce) and Veeam (Backup), SAN (Storage Area Network), NAS (Network Attached Storage), and object storage. Your responsibilities will include adhering to quality standards, regulatory requirements, and company policies to ensure a positive customer experience and customer satisfaction through First Call Resolution and minimum rejected resolutions / Reopen Cases. Participate or contribute to EN business in the creation of proposals to drive Service improvement plans. Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. Provide support for on-call escalations / L3 level support and perform incident & problem management.,

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Associate Consultant