3 Storeonce Jobs

You should have in-depth knowledge of various storage technologies, including Storage (HP Primera and Storeonce) and Veeam (Backup), SAN (Storage Area Network), NAS (Network Attached Storage), and object storage. Your responsibilities will include adhering to quality standards, regulatory requirements, and company policies to ensure a positive customer experience and customer satisfaction through First Call Resolution and minimum rejected resolutions / Reopen Cases. Participate or contribute to EN business in the creation of proposals to drive Service improvement plans. Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. Provide support for on-call escalations / L3 level support and perform incident & problem management.,

You will be a part of a 24/7 IT backup operations team and will have direct responsibility for Backup-related processes. Your role will involve taking a leadership position with customer teams and internal teams to resolve issues, maintain managed Commvault / Zerto backup operations, and restore systems to operational status when needed. Communication between technical teams, customers, and internal departments will be a key aspect to meet customer needs and ensure customer satisfaction. Your specific responsibilities will include maintaining complex Backup Solutions involving Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN, or Library components. You will support and troubleshoot backup, recovery, and archiving in a large, complex, and widely distributed environment. Analyzing daily backup failures, identifying root causes, and systematically resolving issues to improve the Backup success rate close to 100% will also be part of your role. You will provide status and progress reports for backup environment-related activities and tasks on a regular basis. Your duties will include planning and implementing best practices for backup solutions, ensuring adequate storage capacity is available, updating documentation for backup procedures, solutions, licensing, and relevant project artifacts, performing configuration changes as per design and build, and upgrading backup software across different versions while ensuring regular patching in the backup environment. **Requirements:** - At least 8 years of Enterprise Commvault, Zerto, and Netbackup troubleshooting or Administration experience - Fundamental knowledge of networks - Understanding of Enterprise Backup solution concepts including job scheduling, automation, reporting, Backup Performance, and basic backup failure troubleshooting - Familiarity with Tape rotation and Tape management on Physical Tape Libraries in Backup environments - Experience with D2d and/or Physical Library Backup Products such as StoreOnce, MSL Tape Libraries, or equivalent - Proficiency in at least one Operating system **Preferable:** - Knowledge of Remote Support and Remote monitoring processes and concepts - Familiarity with Service Now tools - ITIL Certification **Certifications:** - Ideally trained & certified in Veeam, Commvault (or any Enterprise Backup application) - Additional understanding of Data Protector or other enterprise backup software is preferred **Technical Skills:** - In-depth understanding of multiple products in more than one functional area - Strong troubleshooting, technical communication, and written skills - Extensive product knowledge and skills **Interpersonal Skills:** - Self-starter with exceptional problem-solving skills - Strong customer service orientation - Professionalism in all interactions - Achievement-oriented and innovative - Collaborative and diplomatic decision-maker **Benefits:** You will be part of a growing recruitment consulting and services firm, working with an American multinational information technology company based in Spring, Texas. The organization focuses on servers, storage, networking, containerization software, and consulting and support. Join a team that values technology, innovation, and sharing passion and purpose through cutting-edge solutions.,

As part of the 24/7 IT backup operations team, you will be directly responsible for overseeing Backup related processes. Your role will involve taking a leadership position within customer teams and internal teams to address issues, manage managed Zerto operations, and restore systems to operational status when necessary. Effective communication between technical teams, customers, and internal organization will be essential to meet customer needs and ensure customer satisfaction. Specific responsibilities for this role include maintaining complex Backup Solutions, which may entail Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN, or Library components. You will be expected to support and troubleshoot backup, recovery, and archiving in a large, complex, and widely distributed environment. Analyzing daily backup failures, identifying root causes, and systematically resolving issues to achieve a close to 100% Backup success rate will be a key part of your responsibilities. You will also be required to provide status and progress reports for backup environment-related activities and tasks on a regular/periodic basis, plan and implement best practices for backup solutions, ensure adequate storage capacity is available through proactive measures, create and update documentation for backup procedures and solutions, and perform configuration changes as per design and build. Additionally, you should have the capability to upgrade backup software across different versions, conduct regular patching in the backup environment, and collaborate with OEM support for issue resolution. **Experience:** **Required:** - Professional degree or equivalent experience and a minimum of 5 years of related IT experience. - Hands-on experience of at least 5 years in Operations and Support on Backup applications such as Zerto. - Familiarity with other backup solutions like Veeam, Data Protector, Commvault, NetBackup. - Strong problem-solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software, etc. - General knowledge of networking concepts and the iSCSI protocol. - Experience in resolving backup failures in collaboration with Commvault support. - Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault issues. **Must Have:** - At least 5 years of Enterprise Backup Zerto troubleshooting or Administration experience. - Network fundamentals. - Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting. - Understanding of Tape rotation and Tape management on Physical Tape Libraries in the Backup environment. - Experience with D2d and/or Physical Library Backup Products like StoreOnce, MSL Tape Libraries, or equivalent. - Proficiency in at least one Operating system. **Preferable:** - Knowledge of Remote Support and Remote monitoring processes and concepts. - Tools Knowledge on Service Now. - ITIL Certified. **Requirements:** **Certifications:** - The ideal candidate will be trained and certified in Zerto or any Enterprise Backup application. **Technical Skills:** - Demonstrated in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. - Strong troubleshooting, technical communication, and written skills. - Excellent technical communication skills, both verbal and written. **Interpersonal Skills:** - Self-Starter with exceptional problem-solving skills. - Customer service-oriented mindset & attitude. - Professionalism in all interactions with internal and external customers. - Success/Achievement Orientation with a focus on delivering quality results consistently. - Proactive problem-solving and innovation abilities. - Collaborative approach with effective negotiation skills. **Benefits:** Join an emerging recruitment consulting and services firm working with a leading American multinational information technology company. The organization focuses on servers, storage, networking, containerization software, consulting, and support. Experience a dynamic work environment with opportunities for growth and development.,