Associate - Client Relations ( B.COM fresher- male candidates)

About the Role:
We are looking for a smart, confident, and outgoing male candidate with 0–2 years of experience for the position of Associate – Client Relations. This is a client-facing role that requires strong communication skills, a logical mindset, and the ability to coordinate effectively between clients and internal teams

Skills and Qualifications

• 0–2 years of experience in a client-facing role, preferably within the software/IT industry.
• Strong verbal and written communication skills.
• Logical thinker with good problem-solving abilities.
• Basic understanding of financial/accounting concepts is a plus.
• Familiarity with Jira, ticketing systems, or other project management tools.
• Organized, proactive, and able to manage multiple responsibilities.

Responsibilities:

• Liaise between clients and software development teams.
• Understand client requirements and support work allocation.
• Manage daily stand-ups and project tasks via Jira.
• Handle client communication through calls, emails, and messaging platforms.
• Lead weekly sprint meetings and manage user stories.
• Oversee the ticketing system and provide client training on new releases

Client Management responsibilities

• Client communication through calls, mails, Whatsapp etc
• User story management
• Weekly sprint meeting with client
• Ticketing system management
• User training based on new releases

Job Type: Full-time

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kochi - 682002, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person