Associate

Role & responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
• Review cases due to credit card fraud and investigate the case to find a solution
• Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
• Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraud incident reports and other related analysis
• Work with clients to collect and document information that may be used in resolving outstanding disputes
• Ensure that all chargeback activities are handled in accordance with regulatory requirements
• Compile the figures from various databases to build the team monthly chargeback report
• Validating chargeback report by utilizing internal and external software systems
• Providing support for special projects as required
• Ensuring adherence to quality parameters
• Analyze and develop service improvement strategies in response to client feedback
• Support in complaint monitoring and effective and timely complaint resolution

Job Requirements

• Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
• Be a good team player and collaborate well with others with respect and dignity
• Good verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Proven ability to multi-task, handle stressful situations and deadline pressures
• Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
• Problem-solving skills. Accuracy and attention to detail
• Should be creative, systematic and fast learner
• Strong oral and written competency
• Minimum 0 to 1 years of relevant work experience.