Associate - CEC Operations

Job Description

I provide support to colleagues in the UK and Ireland by understanding their reported issue troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner delivering great service. In this job I am accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed KPIs Knows and applies fundamental work theories/concepts/processes in own areas of work Resolving user queries in a timely manner and have attention to detail to identify issues Need to work in UK shifts and weekend working Responsible for voice and ticket contact Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA Ensure that the query / issue is understood correctly "the first time" round and therefore resolution should be accurate and address the query / issue adequately You will need Operational skills relevant for this job: - Basic MS Office - Excel, - Speed and Accuracy - Active Listening - English Speaking, Reading and Writing - Logical Thinking - Eye to detail - Planning and Organising - Basic numeracy skills