Assistant Vice President HRO GPO

Assistant Vice President HRO GPO!

In this role, the incumbent is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the HRO domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc.

The incumbent would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.

Responsibilities

• Build a collaborative relationship with the key client partners, proactively asks for feedback and takes full responsibility of the process and overall account.

• Identify and implement tactical Continuous Improvement Opportunities emerging from the day-to-day Operations, with the agreement of Customer Finance Transformation Organization and align with HRO stream Project Roadmap.

• Drive execution of the global design solution across local org and in Genpact Ops.

• Assist in meeting the defined KPI, as per the contractual agreement.

• Assess operational performance against standards and take corrective actions as necessary.

• Drive standardization across local org and in Genpact Ops.

• Share best practice with the client's stakeholders

• Assist in deployment of Digital tools, RPA, AI/ML/Gen AI etc.

• Provide SME advisory/ support during transitions & training.

• Tracks customer concerns and enables resolution for client issues.

• Partakes to various internal & external projects, events and initiatives.

• Ensures account efficiency by supporting architects within the account.

• Participates in internal transformation meetings, communicates LDT related plans & results to customers.

• Promote Genpact%27s values across teams in supervision.

• Manage end to end projects- Identify, design and implement solutions for projects in HRO to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded.

• As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads

Qualifications we seek in you!

Minimum Qualifications / Skills

• Complete understanding of the Hire to retire processes and industry leading best practices. Serve as the lead person in guiding and owning the businesses transformation journey.

• Experience in customer management and process excellence related roles: e.g. HRO SME

• experience in a BPO/Call Center/Shared Services environment (represents an advantage)!

• Experience in project management.

• Support large global change programs and ensure they are successfully delivered and adopted by the business, post implementation

• Willingness to work autonomously and in teams playing different roles

• Accountability: See it, own it and solve it mindset. Willingness to go the extra mile

• Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.

• Execution: Ability to meet deadlines and work well under pressure

• Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives.

• Ability to think strategically and communicate in a conceptual/structured way.

• Ability to translate finance business needs into efficient tools & processes

• Experience with the new technologies and a strong knowledge of ERP & applications like SAP, ServiceNow etc.

Preferred Qualifications/ Skills

• Prior HRO & project management experience

• LSS certification