Assistant – Technical Support

Core Responsibilities:
Troubleshooting and Problem Resolution:Diagnosing and resolving issues related to hardware, software, and network problems on desktop systems.Installation and Configuration:Installing, configuring, and upgrading operating systems, software applications, and peripherals.User Support:
Providing technical assistance and guidance to users, answering their questions, and resolving their issues via phone, email, chat, or ticketing systems.System Maintenance:Ensuring the smooth and efficient operation of desktop systems, including patching, updating software, and maintaining hardware.Remote Troubleshooting:Providing technical support remotely to users, diagnosing issues, and guiding them through troubleshooting steps.Additional Responsibilities:
Asset Management:
Tracking and managing computer hardware and software assets within the organization.Network Support:Assisting with basic network troubleshooting and support.Training:
Providing training and support to users on new systems, applications, and hardware.Collaboration:Working with other IT teams and departments to address complex issues and coordinate projects.Customer Service:
Maintaining excellent troubleshooting skills and providing timely and effective support to users.

Job Type: Full-time

Pay: ₹188,155.15 - ₹300,000.00 per year

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Shift:

• Day shift
• Fixed shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Language:

• Kannada (Preferred)

Work Location: In person