Assistant Store Manager

Job Summary:

As an Assistant Store Manager at Bath & Body Works, you will be responsible for supporting the Store Manager in achieving sales targets, delivering exceptional customer experiences, and maintaining the highest brand standards. You will oversee daily store operations, lead and inspire the team, and ensure flawless execution of merchandising and promotions while upholding the Bath & Body Works values.

Key Responsibilities:

Sales & Customer Experience

• Drive sales and achieve store targets in alignment with company goals.
  
• Deliver a world-class, personalized shopping experience for every customer.
  
• Lead by example in building strong customer relationships and upselling Bath & Body Works products.
  
• Handle escalated customer concerns with professionalism and empathy.
  

Team Leadership

• Support in recruiting, training, and developing a high-performing team.
  
• Coach and mentor Beauty Advisors to maximize performance and enhance selling skills.
  
• Assist with scheduling, shift planning, and floor supervision to optimize productivity.
  
• Foster a positive, inclusive, and engaging work environment.
  

Store Operations & Standards

• Ensure execution of visual merchandising guidelines and seasonal displays.
  
• Oversee stock management, replenishment, and shrinkage control.
  
• Ensure compliance with operational standards, health & safety, and brand SOPs.
  
• Monitor store cleanliness, hygiene, and overall ambience to reflect the Bath & Body Works identity.
  

Reporting & Business Insights

• Track and analyze store KPIs to identify areas for improvement.
  
• Support Store Manager with reporting, audits, and business reviews.
  
• Take charge of store operations in the absence of the Store Manager.
  

Skills & Competencies:

• Strong leadership and people management skills
  
• Passion for customer service and luxury/lifestyle retail
  
• Excellent communication and interpersonal abilities
  
• Knowledge of fragrance, beauty, or lifestyle retail preferred
  
• Analytical and problem-solving mindset with attention to detail
  
• Ability to work in a fast-paced, high-energy environment