Assistant Restaurants Manager

Job Description

As an Assistant Restaurants Manager , you will play a key role in the daily supervision of our Restaurant/Bar operations and, if applicable, Room Service. You'll be actively involved in supporting menu planning, maintaining rigorous sanitation standards, and providing hands-on assistance to servers and hosts during peak service periods. Your primary focus will be on continually enhancing guest and employee satisfaction, and implementing training plans to achieve our service goals. Your Responsibilities Assisting in Management of Restaurant Team: Handle employee questions and concerns with a supportive and fair approach. Monitor employees to ensure performance expectations are consistently met. Provide constructive feedback to employees based on observations of their service behaviors. Assist in supervising daily shift operations, ensuring smooth and efficient service flow. Supervise the restaurant and all related areas effectively in the absence of the Director of Restaurants or Restaurant Manager. Participate in department meetings, communicating a clear and consistent message regarding departmental goals to achieve desired results. Conducting Day-to-Day Restaurant Operations: Ensure all employees have proper supplies, equipment, and uniforms to perform their duties effectively. Communicate to the Chef and Restaurant Manager any issues regarding food quality and service levels promptly. Ensure full compliance with all restaurant policies, standards, and procedures. Monitor alcohol beverage service in strict compliance with local laws. Manage operations to achieve or exceed budgeted goals. Perform all duties of restaurant employees and related departments as necessary to support the team. Open and close restaurant shifts efficiently and accurately. Providing Exceptional Customer Service: Interact with guests to obtain valuable feedback on product quality and service levels. Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met. Encourage employees to provide excellent customer service within established guidelines. Handle guest problems and complaints promptly, seeking assistance from a supervisor when necessary. Strive continuously to improve service performance. Set a positive example for guest relations through your own interactions. Assist in the review of comment cards and guest satisfaction results with employees, facilitating learning and improvement. Meet and greet guests warmly to enhance their dining experience. Conducting Human Resource Activities: Supervise ongoing training initiatives for the team. Utilize all available on-the-job training tools for employees to foster continuous learning. Communicate clear performance expectations in accordance with job descriptions for each position. Coach and counsel employees regarding performance on an ongoing basis, supporting their development. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates via telephone, in written form, email, or in person. Analyze information and evaluate results to choose the best solution and solve problems. Assist servers and hosts on the floor during meal periods and high-demand times to ensure smooth service. Recognize good quality products and presentations. Supervise daily shift operations in the absence of the Restaurant Manager. Candidate Profile Education and Experience: High school diploma or GED equivalent with 4 years of experience in the food and beverage, culinary, or a related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or a related professional area.