Assistant Project Manager

Job title would be Assistant Project Manager - Operations (BPO / KPO/ Insurance) Non Voice Process

Skill Requirement:

• Male candidate only
• BFSI (Banking, Financial services & Insurance) domain preferred
• Title Search Insurance (US Mortgage) experience will get an added advantage, even though this is not a mandatory
• Must be a Graduate
• Proficiency in MS Office
• Good communication skills (Written and verbal) are required to understand and communicate with the internal stake holders\Clients
• Strong analytical & problem-solving skills
• Minimum 2-3 years experience in BPO/KPO Industry as a “Supervisor” or “Assistant Manager” role on paper (Mandatory)
• Has to be open to working extended periods/weekends when necessary.
• Salary as per Industry Standard

• Hiring for Non voice process and it is completely Work form Office
• People Management, Coaching & Feedback, Service Improvement, Reporting & Performance Management.
• Set goals, monitor productivity of team members, and manage turnaround time.
• Maintaining client requirements like, ETA, Quality, and accuracy.
• Managing client and internal communications through e-mail or over the conference calls
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Provide necessary supports to the team so that a better work environment can be maintained.
• Developing quality and efficiency KPIs for your product lines and highlight any issues that may negatively impact the achievement of these targets.
• Provide subject matter expertise in handling escalated queries as and when needed.
• Ability to handle and accomplish multiple tasks and resolve.
• Provide recommendations for strategies and process improvements to add value to teams and Clients.

Other Information:

l This is a complete night shift

l Fixed Week Off (Saturday and Sunday)