Assistant Manager - Websales

1. Partner Digital Eco-System Integration & Management
   • Understand partners digital eco-system & existing customer value lifecycle to identify business opportunities for sale of general insurance line of product.
   • Create business requirement document based on the partners requirement for new product deployment on partners portal.
   • Collaborate internally with various teams ( Operations team, IT team , Underwriting tam , legal & compliance team & product team ) to convert the business requirement for new product into deployment on partners digital eco-system ( website , mobile application ).
   • Participate with partner on periodical basis discuss on IT concerns , policy issuance issues , changes in current line of product & capture the requirement for resolution by internal concerned team & provide status update to partner on development.
   • Participate with partner to appraise on regulatory changes in existing product & ensure same is getting capture on partner digital eco-system by testing & sig-off from internal teams ( IT / Underwriting / Operations).
   • Address the production system issues by doing root cause analysis & provide solution by identifying the right source for issue ( either at partners system or BAGIC systems ) & ensure the live systems are seamless for future policy issuance.

1. Partner Relationship Management
   • Conduct periodical meetings with partner to appraise on business target achievement & gap understand the root cause of system / operational issues & ensure resolution by developing / providing solutions to assist partner in achieving targets.
   • Capture business report / MIS requirement (float statements, claims register, premium reports, business gap report) from partner & co-ordinate with IT team to automate the requirement & flow to concerned partner teams.
   • Participate with partner to understand training need of partner associates regards to various products & co-ordinate internally with training team to plan training roadmap for the training program.
   • Provide resolution, by coordinating with internal teams ( underwriting / operations ) , for business not getting through on digital platform due to non adherence to auto underwriting norms & ensure policy issuance TAT is met.
   • Revisit existing processes & identify opportunities to improve current SLA's / TAT's to better service standards.

1. Customer Relationship Management
   • Co-ordinate with internal operations team for the resolution of endorsement requests raised by customer with partner customer service team.

Receive customer grievances / post policy issuance issues / claims issues from partner customer service team & co-ordinate with internal concerned teams ( claims / customer service / underwriting / operations / IT ) for resolution to customer & partner within TAT.