Assistant Manager - Warranty

Job Description

Key Roles & Responsibilities Manage the warranty claims process, Customer Complaint handling including tracking and processing claims. Work with customers, sales representatives, and engineers to identify and resolve warranty issues. Develop and implement warranty policies and procedures. To implement, manage & review of ISO and IATF/TS 16949. Train and supervise warranty claims representatives. Monitor warranty claim trends to identify opportunities for improvement. Develop and maintain relationships with customers and sales representatives. Prepare reports on warranty claims and trends for management review. Ensure compliance with all regulatory requirements related to warranty claims. Work with production and engineering teams to identify and address product defects. Coordinate with other departments to ensure timely and accurate resolution of warranty claims. Manage the budget for warranty claims and ensure that costs are kept within budgetary limits. Analyse warranty data to identify opportunities for cost reduction and process improvements. Stay up to date with industry developments and changes in warranty regulations. 8D report for Failure parts. RCA, ICA and PCA for failed parts MRM report preparation. Job Requirements 10+ years of experience in warranty management or a related field Strong knowledge of warranty policies and procedures Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work effectively in a team environment. Attention to detail and the ability to work under pressure. Knowledge of safety standards and regulations related to the manufacturing industry. Proficiency in Microsoft Office and other relevant software programs Experience with warranty management software and database management