Assistant Manager - Warranty

Key Roles & Responsibilities

• Manage the warranty claims process, Customer Complaint handling including tracking and processing claims.
• Work with customers, sales representatives, and engineers to identify and resolve warranty issues.
• Develop and implement warranty policies and procedures.
• To implement, manage & review of ISO and IATF/TS 16949.
• Train and supervise warranty claims representatives.
• Monitor warranty claim trends to identify opportunities for improvement.
• Develop and maintain relationships with customers and sales representatives.
• Prepare reports on warranty claims and trends for management review.
• Ensure compliance with all regulatory requirements related to warranty claims.
• Work with production and engineering teams to identify and address product defects.
• Coordinate with other departments to ensure timely and accurate resolution of warranty claims.
• Manage the budget for warranty claims and ensure that costs are kept within budgetary limits.
• Analyse warranty data to identify opportunities for cost reduction and process improvements.
• Stay up to date with industry developments and changes in warranty regulations.
• 8D report for Failure parts. RCA, ICA and PCA for failed parts
• MRM report preparation.

Job Requirements

• 10+ years of experience in warranty management or a related field
• Strong knowledge of warranty policies and procedures
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment.
• Attention to detail and the ability to work under pressure.
• Knowledge of safety standards and regulations related to the manufacturing industry.
• Proficiency in Microsoft Office and other relevant software programs
• Experience with warranty management software and database management