Assistant Manager - Supplier Relationship Manager Centre of Excellence

Title Asst. Manager - Supplier Relationship Management Center of Excellence (SRM COE)Department -Global Procurement

Location Gurgaon, India

Reports To Manager - Supplier Relationship Management Center of Excellence (SRM COE)

Level -Grade 4

The team manages approximately $700m of spend split between technology and non-technology categories. Currently the team is undertaking a global transformation programme to deliver an improved Procurement user experience, simpler and more efficient Procurement processes, consistent and accurate Procurement related data. The transformation will drive significant changes to ways of working within and out of Procurement and will implement multiple new technology platforms.

About your role

The Assistant Manager - Supplier Relationship Management Center of Excellence will work with identified supplier relationship managers (SRMs) for key Business Functions in managing suppliers in line with risk appetite, optimising post-contract value, and developing a transparently sustainable supply baseThe role holder will run routines for a defined element of the supplier portfolio, and will ensure that the requirements, contractual obligations, Procurement policy, and business unit objectives are met and evidenced in regular routines.

The role holder will collaborate closely with senior stakeholders from across FIL to establish broad internal stakeholder relationships, drive value from, and manage supplier risk. These stakeholders include but are not limited to onshore Procurement SRM Lead, Supplier Relationship Managers (SRMs) across FIL; Supplier Risk Oversight (Procurement 2LoD function); Senior Procurement Category leaders; and risk partners across FIL

• Be able to analyse and document contractual deliverables, business objectives and translate them to practical guidelines in line with TPRM framework.
• Monitor and lead the performance delivery of the suppliers against agreed benchmarks. Develop an understanding of key contractual clauses and ensure compliance.
• Measure and reaslise contractual credits arising out of rebates, penalties etc.
• Help business in creating supplier business continuity and exit plans.
• Create and run a mechanism for consistent and reliable handling of business queries towards SRM tasks, including ticket resolution, process trainings and process walk throughs. Liaise with Stakeholders on multiple forums and deal with any ad-hoc queries from stakeholders.
• Attend SRM process development sessions (Collaborate with SRM groups, TPRM and 2nd LOD) to develop processes and routines.
• Become a TPRM tool Champion for FIL and promote uptake of the tool across business units and geographies and track adoption across each 1LOD. Contribute to design and evolution of TPRM tool routines and operationally manage TPRM tool administration tasks.
• Remain fully aware of key risk, compliance and regulatory impacts of the Supplier Risk Management Lifecycle, and their impacts to FIL across all regulatory jurisdictions.
• Perform periodic supplier spend reconciliations for suppliers, tying back actual spend with contractual price.
• Deliver best in class supplier management function for the groups strategic and / or operational 3rd party suppliers and proven experience of delivering savings (avoiding contract leakage). Analyse and understand supplier contract pricing and incoming invoice to arrive at the best method for spend reconciliation / leakage monitoring.
• Provide business with data analytics and contractual review expertise required for SRM deliverables. Be an expert with strong individual contributor streaks, while being part of and managing small but high performing pods.
• Analyse and document variations to services, ensuring necessary discipline / agreed change acceptance methodologies and that all activities meet the desired cost, risk & service parameters
• Understand key policy requirements around different types of supplier risk, their identification and mitigation processes. Provide support to business users in performing risk identification and mitigation routines. Manage relationships with different risk SMEs.
• Ensure operational excellence through adherence to designed processes & process audits

• 6+ years of work experience in financial services (desirable)
• Experience in supplier due diligence and onboarding would be an added asset.
• Experience in a TPRM tool is required.
• Working experience under Supplier Relationship Management function entailing
  • Structured governance for continuous review and monitoring of key relationships
  • Measurement and reporting of supplier performance metrices and SLAs
  • Tracking and reporting of contractual delivery as well as financial commitments
• Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen.
• Ability to be flexible and responsive to a constantly changing environment.
• Strong analytical skills, attention to details with an appetite to dive into issues in depth as needed
• Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels.
• Ability to complete multiple tasks against tight deadlines, able to prioritise and organise effectively.