Assistant Manager

Job Summary:

Assistant Manager Operations

Key Responsibilities:

Operational Management:

• Supervise and support day-to-day operations across designated outlets.
  
• Ensure all operational activities comply with company standards and policies.
  
• Monitor food quality, service standards, hygiene, and safety procedures.
  
• Coordinate between departments (Kitchen, Service, and Support teams) for seamless workflow.
  

Team Leadership & Training:

• Assist in recruitment, training, and development of operational staff.
  
• Conduct regular team briefings to ensure communication of goals and updates.
  
• Motivate and mentor team members to deliver consistent guest satisfaction.
  

Guest Experience:

• Maintain high standards of customer service and promptly resolve guest issues.
  
• Monitor guest feedback and implement corrective actions when needed.
  
• Ensure consistent delivery of brand experience across outlets.
  

Financial & Performance Management:

• Support Operations Manager in achieving sales targets and controlling costs.
  
• Monitor inventory, wastage, and manpower productivity.
  
• Prepare and review daily, weekly, and monthly operational reports.
  

Compliance & Standards:

• Ensure compliance with FSSAI, safety, and hygiene standards.
  
• Conduct regular audits of store operations, documentation, and maintenance.
  
• Implement and uphold company policies and operational SOPs.
  

Key Skills & Competencies:

• Strong leadership and people management skills.
  
• Excellent communication and interpersonal abilities.
  
• Sound knowledge of F&B operations and service standards.
  
• Analytical and problem-solving mindset.
  
• Ability to multitask and perform under pressure.
  
• Proficiency in MS Office and POS systems.