Assistant Manager Soft & Technical

Key Responsibilities

1. Floor Management Operations

• Supervise daily housekeeping and cleaning operations on assigned floors.
• Monitor pantry services and ensure timely replenishment of supplies.
• Coordinate pest control schedules and ensure compliance with health and safety standards.
• Inspect floors regularly to maintain a high standard of cleanliness and orderliness.

2. Team Supervision and Training

• Manage a team of housekeeping staff, pantry boys, and other support staff.
• Conduct regular team briefings and provide necessary training.
• Ensure proper shift management and deployment of resources.

3. Vendor Coordination

• Liaise with external vendors for maintenance and soft service supplies.
• Ensure vendor performance aligns with agreed service levels.

4. Client and Stakeholder Interaction

• Address client queries and complaints promptly and effectively.
• Maintain a professional relationship with occupants and resolve operational issues.

5. Compliance and Documentation

• Maintain service checklists, inspection reports, and incident records.
• Ensure adherence to standard operating procedures (SOPs) and health & safety protocols.

6. Inventory and Cost Management

• Monitor and manage inventory levels for cleaning materials and pantry supplies.
• Optimize resource utilization and manage costs effectively.

Skills and Qualifications

• Bachelor's degree or equivalent qualification in hospitality, facilities management, or related fields.
• 8 years of experience in soft services or facilities management.
• Knowledge of housekeeping processes, equipment, and cleaning chemicals.
• Proficiency in MS Office and facilities management software is a plus.
• Should have knowledge of Transformer, VCB panel, APFC capacitor panel, HVAC systems, VRV and TR ductable AC systems, backup power, UPS systems, DG sets, Fire safety, Fire hydrant systems, fire alarm systems ,AMF panel operations