Assistant Manager

Job Description

Job Description Job Description : AM/Manager (Collections) Location PUNE No. of Vacant Position Employees : 1 Team Size : 40 Key Responsibilities: · Team Management: Leading a team of 40 Field executives from the front, ensuring high motivation levels and low attrition levels. · Performance Management: Delivering Hourly/ Daily/ Weekly & Monthly performance parameters –both Quantitative (Collection resolution), Productivity metrics (Connected calls / Log-in hours) and Qualitative ( Call quality metrics). · Roster planning of the floor based on volume patterns during the day. · Daily formulation and execution of outbound Dialing strategies based on the Dialer and Agent dispositions – to achieve maximum connectivity · Adherence of all compliance parameters and ‘Code of Conduct’ guidelines as prescribed and to regularly sensitize the team through huddles and quality audits. · Play the role of a ‘Quality Auditor’ and a ‘Floor Trainer’ whenever required and take complete ownership of the two functions. · Provide an accurate weekly and monthly projection and publish and manage the DRR ( Daily Run Rate) – perform course correction in case of any deviations · Design and execute a highly enabling incentive structure. · Maintain a ready list of agent pipeline to mitigate any possible attrition. · Partner with HR to organize employee engagement activities on the floor and keep the floor visually vibrant and energetic using various Displays/ Posters. Key Skills: · Data analytics and Excel proficiency. · Good written and verbal communication skills. · Highly process oriented. · Good hands-on knowledge of dialer utilities and dialing strategies · People friendly, Pleasant personality. · Fair player & Team player. · Financial and Business acumen. Company Benefits: · Accidental Death Insurance Cover of 10 Lakh. · ESIC cover with all unlimited hospitalization and medical expensive. · PF also covered (its is Optional). · Professional Development Opportunities. Location Preference: - Only candidate residing in West Delhi or central Delhi should apply. Job Types: Full-time, Permanent, Fresher Salary: ₹300,000.00 - ₹400,000.00 per year Benefits: Provident Fund Schedule: Morning shift Experience: AM/Manager (Collections): 3 - 6 years (Required)