Assistant Manager- Service Delivery(Data Center)

Job Purpose

This position has key responsibility for managing and creating Colo infrastructure -UPS power ,cooling ,racks ,Cages ,Cross connect & inter-rack cabling and extending iBMS services for standard and custom-build datacenter customer orders

Key Responsibilities

• To work with sales & pre-sales team for the on-going sales order and mapping rack and power capacities and support for closing feasibility /RFP request
• Mapping of available rack layout, UPS capacities, PDU breakers etc for the on-going sales order and requirement at both pre-sales and post sales stages
• The person would be responsible forthe colo service provisioning activities that includes physical installation ofracks , rack and stack of devices , rack PDUs , camera in aisles , additional access control a cage doors , built cages for custom-built setup and suites , aisle containment in coordination with internal team and suppliers
• Track and monitor provisioning activities at site , implement any design or custom-build requirement in coordination with internal operation /sales / engineering team
• Support for establishing structured cabling for copper and fiber, aligning the overhead trays for optimum cable length , building fiber guide solution and cross connect cabling across floors and MMRs .
• He/ She will be primary contact point for clients, vendors and internal team during COLO projection initiation till completion and handover stagesi.e from sales-order cycle to delivery sign-off and billing initiation for on-going orders .
• Maintain and communicates comprehensive project documentation, including plans and schedules etc
• Tracking of used and saleable datacenter capacities - power , cooling and rack capacities across the building
• Manages available Capex including initiating procurement activities using SAP and such application
• Track and monitor project expenses and customer acquisition cost and ensures cost control measures are in place
• Understand and proactively act on changes during the on-going sales order to contain overall delivery turnaround time .
• Manage vendor and contractor relationships, ensuring deliverables are met according to contract terms.
• Oversee and review vendor and contractor performance during and after project handover .
• Ensure all provisioning and project activities are aligned to local standards ,rules , norms and following EHS and safety guidelines

Relevant Experience

• About 8-10 Years of relevant experience in datacenter and similar industry
• Strong COLO project management skills, including experience with such large and complex project handing MEP and physical infrastructure
• Experience in provisioning datacenter services & passive infrastructure e.g servers , routers , fiber patch panels , Cat-6 and SM , MM type fiber cabling etc
• Ability to plan , execute , manage budgets and resources effectively.
• Experience with large-scale data center builds or major upgrades.
• Ability to work in a fast-paced and dynamic environment.
• Able to coordinate and work with diverse internal and external team
• Ability to work extended hours as may be needed to meet project deadlines.
• Excellent organizational and multitasking abilities.
• Basic understanding and knowledge of datacentre infrastructure e.g UPS , transformers , DG , PDUs and other electrical and mechanical system and their functionality .
• Knowledge of data center security system e.g access control system , access readers , biometric system , CCTV , WLD ,and intrusion detection system etc .
• Must have basic knowledge of network and topologies e.g fiber, copper , LAN & WAN , meet-me-rooms etc
• Practical experience installing and integrating new facility component e.g access control devices, camera , access cards and other such security appliances
• Practical experience on installation of rack , power cables , sockets , trays , cold /hot aisle containment and other passive components of datacenter
• Communication and presentation skills
• Knowledge of MS-office , email ( outlook )
• Well-versed in creating MIS and dashboard

Educational Qualifications

• Bachelors degree in Engineering B,E/B-Tech/ Information Technology or in electricals Advanced degrees or certifications (e.g., CDCP ,PMP, Prince ) are a plus.