Assistant Manager Rooms Controller

Job Description

Assign rooms based on guest preferences and requests whenever possible. Pre-register designated guests and prepare room key packets in advance. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, track, and accommodate guest requests for room changes or late check-outs when feasible. Confirm reservations and handle cancellations in the system promptly. Monitor out-of-order rooms and coordinate status updates daily. Ensure all rates match appropriate market codes and document any exceptions. Verify guest billing, make necessary adjustments, and ensure accurate folio management. File guest documentation and ensure proper recordkeeping. Set up and process guest check-ins and check-outs efficiently. Secure valid forms of payment prior to activating room keys. Conduct duplicate reservation checks and manage over-commitments. Block rooms appropriately and manage availability in the system. Run and review daily reports, such as occupancy and arrivals/departures. Follow up with guests to confirm resolution of requests or concerns. Accurately receive, record, and relay messages for guests and staff. Communicate professionally and clearly with guests and coworkers. Collaborate with multiple departments to ensure seamless service. Serve as a role model for departmental procedures and service standards. Maintain a professional appearance and uphold company confidentiality and asset protection standards. Use property management systems and POS tools to locate and enter guest data. Stand, sit, or walk for extended periods while performing guest-facing responsibilities.