Posted:4 hours ago|
Platform:
Work from Office
Full Time
Job Description: To cut down complains number and increase clients satisfaction ratio. Meet escalated clients with proper case study and solution. Find the root cause of each complaints and give a solid corrective and protective action plan to avoid future occurrence. All clients complaining should be reached out after closure of complains, to have a feedback on solution provided. If required training request to be raised for respective employee, to product mangers, to avoid future complains. If required process suggestions to be given to product manager to avoid future complaints. If required audits should be asked to have a check of occurrence in specific area. Maintain complain logs of each company with bifurcation of complaints received from, which medium, for whom, company-wise, department-wise, and with counsellors name, analyse the root cause of the complaint and get the corrective actions of the same. Weekly analysis of complains to be shared with Management. Pitch visa grant profiles to all required other services Any other requirements of work as required by Management.
Rao Counsultants
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