Rao Counsultants is looking for Jr. Content Writer to join our dynamic team and embark on a rewarding career journey Develop and write content for various platforms and audiences Conduct research and gather information for content creation Collaborate with content and marketing teams to ensure content alignment Edit and proofread content for accuracy and quality Stay updated on content trends and best practices
Rao Counsultants is looking for Sr . Client Service Officer to join our dynamic team and embark on a rewarding career journey Manage high-priority client accounts and service delivery Resolve escalated issues and ensure customer satisfaction Coordinate with internal departments to fulfill requests Track performance and maintain service SLAs
Job Description: To cut down complains number and increase clients satisfaction ratio. Meet escalated clients with proper case study and solution. Find the root cause of each complaints and give a solid corrective and protective action plan to avoid future occurrence. All clients complaining should be reached out after closure of complains, to have a feedback on solution provided. If required training request to be raised for respective employee, to product mangers, to avoid future complains. If required process suggestions to be given to product manager to avoid future complaints. If required audits should be asked to have a check of occurrence in specific area. Maintain complain logs of each company with bifurcation of complaints received from, which medium, for whom, company-wise, department-wise, and with counsellors name, analyse the root cause of the complaint and get the corrective actions of the same. Weekly analysis of complains to be shared with Management. Pitch visa grant profiles to all required other services Any other requirements of work as required by Management.
Save the raw resume in clients folder and ask for designation and NOC from respective head to be filled in master sheet. Prepare the case sheet separate sheet get the approval from manager. Prepare recommendation letter according to the clients profile Any other work given by manager or management.
Timely Follow ups and convert them to registrations. After Registration process Like Provide Checklist and explain Properly, Welcome Email sent, Process Explanation to Clients. File preparations of the registered clients timely. Co-ordination with Deputy Manager Quality and Manager for file checking. Take Account clear from Account department. Timely File submission. Maintaining records of Visa and refusals with reasons. Once File got refused discuss with Deputy Manager quality and Manager for further process sheets and CRM Updation. Submit daily, monthly report to Manager or as and when required.
Collect, review, and verify visa application documents for accuracy and completeness Fill out visa forms accurately and submit applications within stipulated timelines Coordinate with embassies, consulates, visa facilitation centers, and agents Track application status and provide timely updates and feedback to clients Maintain organized and up-to-date records of applications, payments, and communication logs Stay informed about the latest visa policies, immigration updates, and documentation changes Ensure confidentiality of sensitive client information and adhere to all legal regulations Assist clients in scheduling embassy appointments and biometric submissions Handle visa fee payments and receipts, ensuring accuracy and compliance Respond to client queries via phone, email, or in-person meetings with professionalism Manage urgent or escalated cases with attention and follow-up until resolution Work closely with the counselling or sales team to ensure smooth handover and process continuity Prepare and share visa checklists and requirements based on the clients destination Follow up with clients for missing documents or clarifications
Guide clients on visa processes, eligibility, and country-specific requirements Assist in preparing, reviewing, and submitting visa applications and supporting documents Liaise with embassies, consulates, and visa processing centers for smooth application handling Track application progress and follow up with authorities and clients as needed Maintain updated knowledge of immigration laws, visa categories, and policy changes Provide accurate and timely information to clients via calls, emails, and face-to-face meetings Counsel students or professionals on destination options based on their profile and goals Maintain and update client records and case files systematically Coordinate with internal departments for documentation, payments, and appointment scheduling Ensure compliance with legal and regulatory requirements throughout the application process Handle client concerns, resolve issues, and ensure a high level of customer satisfaction Participate in training sessions, seminars, and workshops to stay current in the field