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Assistant Manager- Quality || Jamshedpur ||

Assistant Manager- Quality || Jamshedpur ||

Conneqt

4 - 7 years

5 - 6 Lacs

jamshedpur

Posted:3 days ago| Platform:

Apply

Skills Required

team leading call monitoring call quality call audit call calibration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Quality Assurance & Control:
Oversee daily quality operations, including monitoring calls, analyzing process adherence, and conducting regular quality audits and inspections to ensure compliance with standards.
Performance Monitoring & Improvement:
Track and analyze quality metrics, identify trends and root causes of issues, and develop and implement strategies for continuous improvement to enhance service quality and efficiency.
Team Leadership & Development:
Supervise and mentor Quality Assurance (QA) team members, providing training, feedback, and guidance to develop their skills and ensure high-quality service delivery.
Client & Stakeholder Communication:
Act as a key point of contact for clients, providing feedback and reports on quality performance, and collaborating with internal teams to resolve issues and implement improvements.
Process Management:
Contribute to the development and implementation of quality assurance policies and procedures, and assist in preparing documentation for audits and compliance reviews.

Preferred candidate profile

Candidate must have an experience as Assistant Manager- Quality for almost 1 yr on paper.

Graduation is must.

Location

Interested candidate can share their cv at kavita.mehra@digitide.com

Thanks

Kavita

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