Assistant Manager-Pega Prpc SME/Consultant (Support)

_VOIS

4 - 8 years

7 - 10 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Unix Scripting SQL Queries Pega Prpc Development Integration Layer Pega marketing concepts

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities:

Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact.
Operate as part of the on-call rotation for second line support.
Act as representative as required for planned changes to the Pega systems.
Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.
Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.
Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.
Attend team meeting and Operations communication sessions as required.
Ensuring all incidents and issues for key systems are added to knowledge base
Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.
Good communication (written and spoken). Proactive & self-driven.

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