Assistant Manager - Payment Services

As a member of the HSBC team, your role will involve managing and controlling daily operations and administration to ensure a high level of efficiency and customer service for corporate customers. You will be responsible for monitoring the performance of external vendors and operating staff, ensuring standardization of processes, and completing regulatory reporting activities as per RBI and other regulators requirements. Your contributions to performance parameters such as cost management, key process performance indicators, and customer satisfaction levels will be crucial in achieving strategic objectives. In this position, you will also need to maintain HSBC internal control standards, adhere to group compliance policies, and be aware of operational risk scenarios associated with your role. Setting discipline for routine activities, ensuring deadlines are met, and contributing to productivity improvement for transaction processing and service delivery will be part of your principal responsibilities. Coordinating with third-party service providers, adhering to policies and procedures related to cash and cheques, and resolving customer queries within the defined turnaround time will be key aspects of your daily tasks. Your success in this role will require strong skills in people and stakeholders management, communication, decision-making, problem-solving, and customer service. By managing operational risks, safeguarding the bank's interests, and contributing to creating a culture of learning and growth in the unit, you will play a vital role in maintaining operational efficiency and customer satisfaction. Additionally, you will be involved in reporting, preparing MIS, conducting User Acceptance Tests, and contributing to Business Continuity Planning. To excel in this position, you should have at least 2 years of overall banking exposure. HSBC values a culture of continuous professional development, flexibility, and inclusivity, providing opportunities for growth and success within a diverse environment where all employees are respected and valued. Join HSBC to unlock new opportunities, experience the possibilities, and achieve more with a team that is committed to your professional development and success.,