Assistant Manager - Operations (Travel) Bangalore

Greetings from WNS!

We have an opportunity with WNS for an Assistant Manager's role with Travel experience,

Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Manage team performance
• Provide effective coaching and constructive feedback to subordinates
• Take customer service and escalation when needed
• Holds team huddle/coaching session/goal-setting/one-on-one as needed/required
• Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
• Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met
• Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team
• Facilitates learning sessions to enhance associate technical and communication skills
• Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks

Qualifications

• 2+ years experience as supervisor/acting supervisor in a call center environment
• Strong leadership and team management skills
• Exceptional verbal and written communication abilities
• Ability to analyze data and make informed decisions
• Knowledge of call center operations and metrics
• Proficiency in call center management software and Microsoft Office

Interested candidates can reach out to me on pranali.morvekar@wns.com with their updated CV and below details,

Name

Total Exp

Relevant exp on Travel Operations?

Current Company

Current CTC

Expected CTC

NP

Current location

Expected location