Assistant Manager - Network Operations & Support

DDI Engineer.

Roles
& Responsibilities:

Serves
as primary support lead of DDI operations by managing customer devices andend-to-end services. Responsible for maintaining the committed customer SLAs& network uptime.

Provide Level-2 technical
support for all DDI activities

Need to take end
to end ownership DDI related issues/queries and provide resolutions.

Manage the
performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommendssystems improvements to overall network to maintenance impacts. Performspreventative and routine maintenance activities. Maintains network performanceby performing network analysis, and performance tuning troubleshooting networkproblems escalating problems to vendor.

Work
with vendors and internal support teams to update, maintain, and patch allnetwork infrastructure.

Create and maintain design documents

Implement DDI deployments and upgrades/migrations

Test all new releases within the account andensure that all EWOs and Test Cases are complete

Work with account teams and/or clients to
determine how to apply new DDI service offerings to meet business needs andrequirements

Ensure data integrity of production, backup,and DRA Enterprise database Review and perform basic trending analyses underthis area of responsibility.

Responsible for any incidents and all rootcause and corrective action for the account

Peer review architecture and engineeringdocuments

Provide
24-hour on-call support for IPAM and DHCP issue escalations.

Key
Competencies & Skills:

• Strong fundamental and in
  depth hands on experience with DNS and Enterprise alliances like Infoblox and Bin
• Experience on configuring of Infoblox appliances for DNS and DHCP services,
• DHCP and DNS administrative services utilizing the InfobloxGUI etc. Very good working knowledge on IP segmenting of
  subnets. IPV4/IPV6 structure.
• Good
  understanding of Infoblox, Grid Master, Grid Members deployment and maintenance
• Overseeing resource records
  in domains covering a records, CNAMES, and alias of DNS names and URLs.
• Enacting object policies
  and profiles.
• Managing
  servers, networks, subnets, and objects DNS/DHCP pushes as well as Stop/Clean/Start.
• Use of basic Cisco network
  engineer skills for accessing switches and routers.
• Network trouble shooting
  tasks and incident management stemming from project implementations.
• Managing NTP servers
  Chronos.
• Working with other IT staff
  and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.
• Understand
  customer requirement & design a solution & then implement the same.
• Good knowledge
  of all LAN switching technologies e.g. Spanning Tree, VLAN management and VTP concepts etc.
• Working
  knowledge of firewalls.

• 
  
• Good to have
  relevant LAN/WAN certifications

Education & Qualifications:

Engineering
Graduate

Special Condition:

Candidate should be
open to work in flexible shifts.