Assistant Manager - MO - Trade Support - Claims

Job Description

Position Purpose The purpose of the role is to manage claims process and provide a support function for Manager on reporting and client communication and provide the Administrator with an escalation support. Responsibilities Direct Responsibilities Investigating Claims using Tradeflow, Intellimatch. Cash Break Management and Control Ensuring all Broker and Custodian relationships are managed effectively Ablility to prioritise and understand the market risk Ensuring compliance with agreed control framework Quality check and validation of Administrator input Demonstrate technical understanding in their role Work within a team environment Escalation Management Spoke and Stake holders management People Management Management and Client reporting Support Manager as necessary and agreed Contributing Responsibilities Working with Custodians and Brokers to resolve claim. Working with the Client. Clearing Cash Breaks. Working together as a Team to achieve the same Goals. Clear and Defined escalation points. Technical & Behavioral Competencies Microsoft Office (Excel, Word, Internet) Knowledge of financial markets Good Knowledge of products (Equities, FX, Money Markets etc) Good Client management skills Good Knowledge on Settlements process of Equities, FX, Money Markets etc Client Focus Maximising Team Performance Managing Self & Others Personal Effectiveness & Impact Positive Behaviours Improvement & Innovation Commitment & Accountability Commercial Focus Quality Analysis Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Client focused Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to understand, explain and support changeAbility to inspire others & generate people's commitmentAbility to develop others & improve their skillsAbility to develop and leverage networksEducation Level:Bachelor Degree or equivalentExperience LevelAt least 7 years