Assistant Manager - Front Office

Key Responsibilities

• Assists the Front Office Management Team

  in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times.
• Ensures the

  strict control of room keys

  .

• Liaises and organizes with the Housekeeping Department

  to ensure established cleaning schedules for VIPs in-house and arrivals are strictly adhered to.

• Coordinates all Repair and Maintenance

  and reports maintenance job orders.
• Understands

  rate structure and promotional rates

  available.
• Understands the sequence of duties related to Royal Family visits and accords protocol with them.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Ensures that Front Office employees work in a supportive and flexible manner with other departments.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.