Assistant Manager - Front Office

Job Description

Key Responsibilities Assists the Front Office Management Team in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times. Ensures the strict control of room keys . Liaises and organizes with the Housekeeping Department to ensure established cleaning schedules for VIPs in-house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits and accords protocol with them. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data.