Assistant Manager - East Collection

Job ID: 25026567

Asst. MGR -

As Asst Manager Collection role you will be responsible for handling collection and credit operations for East Region. In this role you will be providing monthly forecast at the start of month, follow-up with customer on continuous basis to ensure that the collections are not missed as forecasted. You will have the opportunity to work on diverse tasks, including collaborating with cross functions and business unit. A detail-oriented role with a passion for accounting and driving financial excellence.

In This Role, Your Responsibilities Will Be:

a) Handle the collection and credit operations for East Regional office

b) Collection of delinquent AR invoices: contact customers, follow up on payments and engage late payer customers to maximize collection efficiency.

c) Setting up & scrutinizing monthly collection targets of Regional offices

d) Providing Monthly Collection Forecast to HO at the start of PD. Accuracy has to be 75%.

e) Ensure timely & correct Cash application in Oracle for collection done. Details to be provided to Manila Remittance team.

f) Updating disputes in GETPAID tool as and when notified by Customer and LBPs. Disputes are to be monitored and resolved regularly

g) Periodic Customer account Reconciliation

h) Direct follow up with critical clients for timely collection of payments

i) Handle Project Billing with staggered / Milestone based Payment terms

j) Ensure adherence to credit policies.

k) Meeting with clients and inter department co-ordination.

l) Preparing various reports required by management related to collections and recovery.

m) Co-ordinate with sales/operation team for billing issues, solving customer queries related to billing and credit.

n) Suggest corporate on possible defaulter and initiate legal proceedings

o) Support for monthly closing and audits.

Who You Are:

a) You accurately track all the invoices which are already past due and invoices which will be falling due in current month.

b) You ensure timely update to Collection leader on collection forecast and any misses in collection as per forecast.

c) You coordinate with customers and internal stakeholders if there any issues with any invoices.

d) You effectively coordinate with BUs for timely resolution of disputes raised by collection agency.

e) You should be able to communicate with working groups at customers place and also escalate the issues in hierarchy if issues not resolved.

For This Role, You Will Need:

a) Bachelors degree in Commerce with min 4-5 years of experience in Credit Management and Finance

b) High Adaptability to manage complex payment issues.

c) Advance Excel Skills

d) Strong and effective Communication skills

e) Organization skill to handle large volume of data

f) Working Knowledge of Oracle will be added advantage

g) Ability to work with Diverse, multi regional teams

h) Understanding of Credit Control, Collection process.

Key relationships:

a) Sales and Operation Team

Collaborate with Sales and Operation team for resolving customer issues.

b) Sales Team:

Request support of long due payment and any documentations.

c) Trade Debtors

Follow up for timely payments and generate outstanding reports. Initiate timely payments follow-up with debtors.

d) Global Teams:

Collaborate on various issues and tasks.