Assistant Manager - Customer Relationship Manager

As a Customer Relationship Manager in the Real Estate industry, your primary role will involve developing and implementing strategies to enhance customer experience and satisfaction. You will be responsible for managing and resolving customer complaints and issues to ensure customer retention. Regular customer interactions will be conducted to grasp their needs and preferences, and these insights will help in maintaining updated knowledge of market trends and competitors. Your duties will also include preparing reports on customer feedback, satisfaction, and recommendations for management review. Organizing customer events and engagement activities will be vital to strengthen relationships. Utilizing CRM software effectively to manage customer interactions and data will be a key part of your responsibilities. Staying updated on company products, services, and offerings is crucial to provide accurate information to customers and ensuring compliance with company policies and procedures in all customer interactions. To qualify for this role, you should hold a Bachelor's degree in business administration, Marketing, or a related field. A CRM Certification is preferred. A minimum of 5 years of experience in Customer Relationship Management within the Real Estate industry is required. A demonstrated track record of successfully managing client relationships, driving customer satisfaction, and experience in handling customer queries, resolving complaints, and providing solutions in a timely manner are essential qualities for this position.,