Assistant Manager – Call Center

Job Description

Position: Assistant Manager – HVAC Call Center Experience Required: 3–5 years in BPO/Call Center with 1–2 years in a leadership role Salary Range: ₹45,000 – ₹55,000/month Working Hours: 10-hour shift, 6 days/week (US shift: 6:30 PM – 4:30 AM IST) Location: Mohali Office – On-site Key Responsibilities Include: Managing daily team tasks, scheduling, and performance tracking Handling escalations and customer service issues Driving team KPIs Coordinating with US operations for smooth service delivery Monitoring appointment bookings, invoice accuracy, and membership sales Preparing reports, dashboards, and coaching plans for team improvement Job Type: Full-time Pay: ₹45,000.00 - ₹55,000.00 per month Schedule: Night shift US shift Work Location: In person