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B2C Solutions Wll
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Assistant General Manager -New BPO Acquisition cum Operations Head

Assistant General Manager -New BPO Acquisition cum Operations Head

B2C Solutions Wll

10 - 20 years

|

10 - 14 Lacs

Mohali

Posted:1 day ago| Platform:

Apply

Skills Required

BPO Call Center Operations callcenter acquisation Non Voice Bpo Sales Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

client acquisition (fixed billing projects)

Key Responsibilities:

Lead the acquisition of new BPO projects both domestic and international, specifically with fixed billing models.
Build and maintain strong relationships with potential and existing clients.
Plan and execute seamless transition and integration of new accounts into operations.
Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.
Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.
Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.
Drive operational strategy, continuous improvement, and cost-effective delivery.
Present performance reports and operational insights to senior leadership.
Stay up to date with industry trends to identify growth and improvement opportunities.

Required Skills & Experience:

Proven experience in BPO project acquisition, particularly fixed billing contracts.
Solid background in managing large-scale operations (500+ seats) across domestic and international clients.
Strong knowledge of SLA-driven service delivery, workforce management, and quality control.
Demonstrated leadership in high-pressure, fast-paced environments.
Excellent communication, client negotiation, and stakeholder management skills.
Ability to scale operations and lead high-performing teams.

Qualifications:

Bachelor's degree required, MBA or equivalent preferred.
10+ years of experience in BPO operations, with at least 35 years in a leadership role.
Exposure to both client-facing and back-end operations is essential.

Salary:

Best in the industry and Hike on last drawn

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B2C Solutions Wll

B2C Solutions Wll

Information Technology and Consulting

Doha

50-100 Employees

29 Jobs

Key People

Ali Ahmed

CEO
Sara Khan

CTO

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