Assistant Front Desk Manager

Prerequisites:

● Bachelor's degree in hospitality or similar.

● Excellent written and verbal communication skills in English.

● A minimum of 2 years of experience as a front desk manager or similar.

● Good understanding of procedures and practices in the hospitality industry.

● Strong organisational and time management skills

● The ability to provide exceptional customer service.

● Administer smooth office operations and administration.

● Shall be able to understand and resolve client queries within TAT.

● Basic Excel knowledge and an aptitude to be trained and be able to use any other

software.

● Shall have strong interpersonal skills.

● The Incumbent must be organised and detail-oriented as a person.

● One shall have an outstanding ability to stay calm under pressure.

● A person should be highly presentable with good grooming and clothing standards.

Job Role :

● The person would be the single point of contact for all the clients and their related

problems and queries. Therefore, he/she will be:

● Defining and implementing front desk objectives and procedures.

● Tending to guests' complaints and questions and providing exceptional customer service.

● Ensuring that the front desk and reception area are kept clean and organised.

● Supervising staff and all front desk activities, including bookings, appointments, phone

calls, and emails.

● Performing administrative duties such as filing and updating records, among others, as

needed.

● Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of

the visitors.

● Supervise and administer the Supervisor, and keep a check on the housekeeping staff

and office boys.

● Handling the clients visiting the space and maintaining the visitors’ list.