Assistant / Deputy Manager - Customs and Documentation

Role & responsibilities

1. Serve as the key liaison with Principals, Freight Forwarders, and Consignees to ensure compliance with customs rules and regulations. Coordinate and collect all required documents for timely and accurate filing of the Import General Manifest (IGM), including House Bill of Lading (HBL) and Master Bill of Lading (MBL), to ensure smooth cargo clearance and regulatory compliance.

2. Ensure strict adherence to statutory requirements applicable to Importers, Exporters, and Principals. Proactively addressed customer queries and concerns, delivering high service standards and reinforcing client trust and satisfaction

3. Ensure timely issuance of Delivery Orders after verifying Bills of Lading and related statutory documents for correctness and authenticity, in line with applicable rules and procedures

4. Ensured invoicing and revenue collection from importers prior to cargo release. Determined and applied appropriate handling and Delivery Order charges, focusing on maximizing profitability. Confirmed payments before proceeding with cargo release to safeguard company revenue.

5. Coordinated with Exporters, Principals, and Forwarders to prepare and issue Bills of Lading in compliance with international shipping standards.. Collect all related charges associated with B/L issuance, contributing to the companys revenue stream

6. Provided hands-on leadership and guidance to departmental subordinates. Collaborated with team members to resolve operational or regulatory challenges, ensuring minimal risk to the organization and effective customer support

7. Maintained well-organized and traceable documentation for all import and export activities. Ensured availability of records for audits, compliance checks, or internal reviews.

Preferred candidate profile

F card holder.

Must be well versed with Rule 6 regulations of The Customs Act.