Key Responsibilities: Customer Acquisition & Service Generate leads and source new customers for gold loan products. Explain loan schemes, eligibility criteria, interest rates, and repayment terms to customers. Ensure smooth on-boarding of customers by assisting with documentation and KYC compliance. Provide prompt and courteous service, ensuring customer satisfaction and retention. Gold Loan Operations Conduct purity and weight testing of gold ornaments using standard methods. Maintain proper documentation of pledged gold including photographs, packet sealing, and labeling. Enter loan details accurately in the Loan Management System (LMS)/Core Banking System (CBS). Disburse loans as per approved limits and ensure timely repayment monitoring. Compliance & Risk Management Ensure adherence to company policies, RBI guidelines, and statutory requirements in gold loan operations. Maintain security and confidentiality of pledged gold and related records. Monitor overdue accounts, follow-up for repayments, and coordinate with collection teams if required. Report suspicious transactions or fraud risks immediately. Branch Operations Support Maintain gold stock register, daily cash register, and other MIS reports. Assist in periodic physical verification of gold and audit requirements. Support cross-selling of allied financial products (insurance, business loans, etc.). Job Type: Full-time Work Location: In person Speak with the employer +91 9846433102
Responsible for maintaining financial records, handling accounts payable/receivable, assisting in audits, preparing MIS reports, ensuring compliance with RBI regulations, supporting loan accounting, reconciliations, and aiding senior accountants in daily financial operations. Job Type: Full-time Work Location: In person
Responsible for maintaining financial records, handling accounts payable/receivable, assisting in audits, preparing MIS reports, ensuring compliance with RBI regulations, supporting loan accounting, reconciliations, and aiding senior accountants in daily financial operations. Job Type: Full-time Work Location: In person
Key Responsibilities: Customer Acquisition & Service Generate leads and source new customers for gold loan products. Explain loan schemes, eligibility criteria, interest rates, and repayment terms to customers. Ensure smooth on-boarding of customers by assisting with documentation and KYC compliance. Provide prompt and courteous service, ensuring customer satisfaction and retention. Gold Loan Operations Conduct purity and weight testing of gold ornaments using standard methods. Maintain proper documentation of pledged gold including photographs, packet sealing, and labeling. Enter loan details accurately in the Loan Management System (LMS)/Core Banking System (CBS). Disburse loans as per approved limits and ensure timely repayment monitoring. Compliance & Risk Management Ensure adherence to company policies, RBI guidelines, and statutory requirements in gold loan operations. Maintain security and confidentiality of pledged gold and related records. Monitor overdue accounts, follow-up for repayments, and coordinate with collection teams if required. Report suspicious transactions or fraud risks immediately. Branch Operations Support Maintain gold stock register, daily cash register, and other MIS reports. Assist in periodic physical verification of gold and audit requirements. Support cross-selling of allied financial products (insurance, business loans, etc.). Job Type: Full-time Work Location: In person Speak with the employer +91 9846433102
1. Business Development & Sales Achieve branch business targets across gold loans, personal loans, SME loans, or other NBFC products. Drive customer acquisition, lead generation, and cross-selling of allied products (insurance, investment products, etc.). Develop local market strategies and build relationships with customers, dealers, and community stakeholders. Monitor competition and provide inputs for business strategy. 2. Branch Operations & Compliance Oversee day-to-day branch functioning including cash management, gold vault operations, and loan disbursement. Ensure strict adherence to RBI guidelines, company policies, and audit requirements. Implement and monitor internal controls, KYC/AML compliance, and operational risk management. Maintain accurate documentation, MIS reports, and audit trails in CBS/LMS. 3. Team Leadership & People Management Supervise, train, and motivate branch staff including loan officers, gold appraisers, and customer service executives. Allocate responsibilities and set performance goals for team members. Conduct regular performance reviews and provide feedback for improvement. Foster a culture of discipline, accountability, and customer-first approach. 4. Customer Service & Relationship Management Ensure high standards of customer service and grievance redressal. Handle escalated customer issues effectively and maintain customer trust. Build and maintain long-term relationships with key customers and local influencers. 5. Collections & Portfolio Management Monitor loan portfolio quality, overdue accounts, and ensure timely collections. Coordinate with credit and recovery teams for reducing NPAs. Maintain healthy branch profitability and portfolio hygiene. Job Type: Full-time Work Location: In person
Human Resource Management: Manage end-to-end recruitment process including sourcing, screening, interviewing, and onboarding. Maintain employee records, attendance, leave management, and payroll support. Develop and implement HR policies, procedures, and employee handbook. Handle employee grievances, conflict resolution, and disciplinary actions. Organize training, development, and employee engagement activities. Ensure compliance with labor laws, statutory requirements (PF, ESI, gratuity, etc.), and company policies. Administration: Oversee day-to-day office administration including facilities, supplies, and vendor management. Manage correspondence, documentation, and filing systems. Handle coordination between departments for smooth workflow. Maintain records of assets, stationery, and office inventory. Ensure office safety, security, and housekeeping management. Support management in scheduling meetings, preparing reports, and maintaining MIS. Job Type: Full-time Work Location: In person
Key Responsibilities IT Support Manage, maintain, and troubleshoot IT systems, networks, hardware, and software. Ensure data security, backups, and compliance with IT policies. Provide technical assistance to staff, resolving IT issues promptly. Oversee installation, configuration, and upgrades of systems and applications. Coordinate with vendors for IT-related procurement, AMC, and support services. Implement and monitor cybersecurity measures to protect digital assets. Marketing Develop and execute digital and offline marketing strategies to promote the company’s services. Plan and manage campaigns across social media, email, and other platforms. Conduct market research to identify trends, competitors, and customer preferences. Oversee brand-building activities, content creation, and advertising. Manage website updates, SEO, and online presence. Collaborate with sales teams to generate leads and improve customer acquisition. Monitor and analyze marketing performance metrics, preparing regular reports. Job Type: Full-time Work Location: In person
Key Responsibilities: Customer Acquisition & Service Generate leads and source new customers for gold loan products. Explain loan schemes, eligibility criteria, interest rates, and repayment terms to customers. Ensure smooth on-boarding of customers by assisting with documentation and KYC compliance. Provide prompt and courteous service, ensuring customer satisfaction and retention. Gold Loan Operations Conduct purity and weight testing of gold ornaments using standard methods. Maintain proper documentation of pledged gold including photographs, packet sealing, and labeling. Enter loan details accurately in the Loan Management System (LMS)/Core Banking System (CBS). Disburse loans as per approved limits and ensure timely repayment monitoring. Compliance & Risk Management Ensure adherence to company policies, RBI guidelines, and statutory requirements in gold loan operations. Maintain security and confidentiality of pledged gold and related records. Monitor overdue accounts, follow-up for repayments, and coordinate with collection teams if required. Report suspicious transactions or fraud risks immediately. Branch Operations Support Maintain gold stock register, daily cash register, and other MIS reports. Assist in periodic physical verification of gold and audit requirements. Support cross-selling of allied financial products (insurance, business loans, etc.). Job Type: Full-time Work Location: In person
Key Responsibilities: Customer Acquisition & Service Generate leads and source new customers for gold loan products. Explain loan schemes, eligibility criteria, interest rates, and repayment terms to customers. Ensure smooth on-boarding of customers by assisting with documentation and KYC compliance. Provide prompt and courteous service, ensuring customer satisfaction and retention. Gold Loan Operations Conduct purity and weight testing of gold ornaments using standard methods. Maintain proper documentation of pledged gold including photographs, packet sealing, and labeling. Enter loan details accurately in the Loan Management System (LMS)/Core Banking System (CBS). Disburse loans as per approved limits and ensure timely repayment monitoring. Compliance & Risk Management Ensure adherence to company policies, RBI guidelines, and statutory requirements in gold loan operations. Maintain security and confidentiality of pledged gold and related records. Monitor overdue accounts, follow-up for repayments, and coordinate with collection teams if required. Report suspicious transactions or fraud risks immediately. Branch Operations Support Maintain gold stock register, daily cash register, and other MIS reports. Assist in periodic physical verification of gold and audit requirements. Support cross-selling of allied financial products (insurance, business loans, etc.). Job Type: Full-time Work Location: In person
1. Business Development & Sales Achieve branch business targets across gold loans, personal loans, SME loans, or other NBFC products. Drive customer acquisition, lead generation, and cross-selling of allied products (insurance, investment products, etc.). Develop local market strategies and build relationships with customers, dealers, and community stakeholders. Monitor competition and provide inputs for business strategy. 2. Branch Operations & Compliance Oversee day-to-day branch functioning including cash management, gold vault operations, and loan disbursement. Ensure strict adherence to RBI guidelines, company policies, and audit requirements. Implement and monitor internal controls, KYC/AML compliance, and operational risk management. Maintain accurate documentation, MIS reports, and audit trails in CBS/LMS. 3. Team Leadership & People Management Supervise, train, and motivate branch staff including loan officers, gold appraisers, and customer service executives. Allocate responsibilities and set performance goals for team members. Conduct regular performance reviews and provide feedback for improvement. Foster a culture of discipline, accountability, and customer-first approach. 4. Customer Service & Relationship Management Ensure high standards of customer service and grievance redressal. Handle escalated customer issues effectively and maintain customer trust. Build and maintain long-term relationships with key customers and local influencers. 5. Collections & Portfolio Management Monitor loan portfolio quality, overdue accounts, and ensure timely collections. Coordinate with credit and recovery teams for reducing NPAs. Maintain healthy branch profitability and portfolio hygiene. Job Type: Full-time Work Location: In person