Gold Loan Executive

Key Responsibilities:

• Customer Acquisition & Service
• Generate leads and source new customers for gold loan products.
• Explain loan schemes, eligibility criteria, interest rates, and repayment terms to customers.
• Ensure smooth on-boarding of customers by assisting with documentation and KYC compliance.
• Provide prompt and courteous service, ensuring customer satisfaction and retention.
• Gold Loan Operations
• Conduct purity and weight testing of gold ornaments using standard methods.
• Maintain proper documentation of pledged gold including photographs, packet sealing, and labeling.
• Enter loan details accurately in the Loan Management System (LMS)/Core Banking System (CBS).
• Disburse loans as per approved limits and ensure timely repayment monitoring.
• Compliance & Risk Management
• Ensure adherence to company policies, RBI guidelines, and statutory requirements in gold loan operations.
• Maintain security and confidentiality of pledged gold and related records.
• Monitor overdue accounts, follow-up for repayments, and coordinate with collection teams if required.
• Report suspicious transactions or fraud risks immediately.
• Branch Operations Support
• Maintain gold stock register, daily cash register, and other MIS reports.
• Assist in periodic physical verification of gold and audit requirements.
• Support cross-selling of allied financial products (insurance, business loans, etc.).

Job Type: Full-time

Work Location: In person