ASM

T A Solutions

5 - 9 years

2 - 4 Lacs

ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

b2b sales pharma research servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled professional to join our team as an Application Support Manager in Ahmedabad. The ideal candidate will have a strong background in managing teams and providing technical support.

Roles and Responsibility

Manage and lead a team of application support professionals to ensure timely resolution of customer issues.
Provide technical support and guidance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical problems efficiently.
Collaborate with cross-functional teams to identify and implement process improvements.
Develop and maintain documentation of processes and procedures.
Analyze customer feedback and recommend changes to improve overall customer satisfaction.

Job Requirements

Minimum 5 years of experience in a similar role, preferably in IT services.
Strong leadership and management skills with the ability to motivate and guide a team.
Excellent communication and interpersonal skills are required to effectively interact with customers and internal stakeholders.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving skills with attention to detail and analytical thinking.
Experience with ticketing systems and CRM software is desirable.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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