ASM - Service Delivery AT Home - Delhi

Role Overview: As a part of Onsitego, India's leading after-sales service provider, your role will involve creating and managing a Service Center network to deliver exceptional after-sales service to our customers. You will play a crucial role in building strong relationships with Service Centers, ensuring service quality, and handling escalations efficiently. Your contribution will directly impact the overall customer satisfaction and the success of our business. Key Responsibilities: - Build and nurture strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous review and performance management. - Efficiently handle and resolve escalations to ensure customer satisfaction. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliance products. - Leverage a strong market network to drive business growth. Qualification Required: - MBA (Marketing) or a relevant degree. Additional Company Details: Onsitego is dedicated to providing a "WOW" experience to customers, reflected in our highest Net Promoter Score (NPS) in after-sales services globally. With a customer-centric approach, we have successfully served over 8 million happy customers to date. Join us in our journey to enhance the lives of millions of device users across the country. We offer a work environment that values work-life balance, flexible working hours, a supportive leave policy, Mediclaim coverage for you and your family, and opportunities for professional and personal growth. For more information, visit our website at www.onsitego.com.,