Area Service Manager - Service Delivery AT Home

As India's leading after-sales service provider, Onsitego offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. The company is dedicated to delivering "WOW" experiences to customers, boasting the highest Net Promoter Score (NPS) globally in after-sales services. With hassle-free and reliable services available in electronic stores and online marketplaces, Onsitego has successfully served over 8 Million happy customers to date. In this role, you will be responsible for creating and managing a Service Center network to ensure excellent after-sales service for our valuable customers. Your key responsibilities will include: - Building strong relationships with Service Centers. - Collaborating with Service Centers to enhance service quality and efficiency through continuous performance reviews and management. - Efficiently handling and resolving escalations. - Demonstrating a good understanding of the Extended Warranty business. - Possessing sound technical knowledge of consumer durables and home appliances. - Having a strong market network. The ideal candidate should have the following qualifications and skills: - Ability to effectively lead and manage a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to communicate findings effectively across all organizational levels. - A Start-up mentality and the capability to thrive in a fast-paced learning environment. Qualifications required for this position include an MBA (Marketing) or a relevant degree, along with a minimum of 10 years of experience in the Service industry, specifically in Consumer Durables. Onsitego values its employees and offers the following benefits: - Flexible working hours to maintain a work-life balance. - Well-defined leave policies to support personal commitments and exigencies. - Mediclaim policy for employees and their families. - Professional growth opportunities aligned with company growth. - A platform for continuous learning and skill development. Join Onsitego on its mission to enhance the lives of millions of device users across the country. Visit our website at www.onsitego.com to learn more about our services.,