Area Service Manager (I&FR -Broadband)

Area Service Manager (I&FR -Broadband),

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 8-12 years in After sales service.

1. Establish and maintain the upkeep of service centers

2. Liaison with store manager and sales team for service operations

3. Ensure customer satisfaction to avoid escalation of issues

4. Motivate and manage team of service center and care center personnel

5. Responsible and accountable for service deliverables

6. Mentor and counsel engineers whenever necessary

7. Control the flow of incoming calls for on-site support of services

8. Manage costs/expenses of service and care center within given guidelines

9. Ensure their is adequate amount of manpower to cater to all customer calls

10. Providing necessary skills/training to the team members based on needs and gaps

11. Ascertain care center personnel are working in sync to support walk in customers

12. Encourage the team to enhance their performance levels by identifying gaps and needs

Skill sets:

1. Familiarity with the territory

2. Knowledge of device repair operations

3. Knowledge of product and market

4. Team management skills

5. Problem Solving skills

6. Customer focus

7. Understanding of business training requirements