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Area Service Incharge

Area Service Incharge

Jio

6 - 10 years

8 - 10 Lacs

Vijayawada

Posted:2 weeks ago| Platform:

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Skills Required

Knowledge of device repair operations Problem Solving skills Customer focus Knowledge of product and market 7. Understanding of business training requirements Familiarity with the territory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education: Diploma /B.E/ B.Tech (Preferred) Role & responsibilities 1. Establish and maintain the upkeep of service centers. 2. Liaison with store manager and sales team for service operations. 3. Ensure customer satisfaction to avoid escalation of issues. 4. Motivate and manage team of service center and care center personnel. 5. Responsible and accountable for service deliverables. 6. Mentor and counsel engineers whenever necessary. 7. Control the flow of incoming calls for on-site support of services. 8. Manage costs/expenses of service and care center within given,guidelines. 9. Ensure their is adequate amount of manpower to cater to all customer,calls. 10. Providing necessary skills/training to the team members based on,needs and gaps. 11. Ascertain care center personnel are working in sync to support walk,in customers. 12. Encourage the team to enhance their performance levels by,identifying gaps and needs Interested candidates can reach out to nakkina.elizibeth@ril.com/6281-704-207

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