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Jio logo

Area Service Incharge

4 - 9 years

4 - 8 Lacs

Kurnool

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

4. Team management 8. Domain knowledge of telecom device 2. Geography knowledge 3. Delegation skills 5. Market knowledge 1. Experience in area/zone for device repair operations 6. Diversity management 7. Relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1. Establish and maintain the upkeep of service centers, 2. Liaison with store manager and sales team for service operations, 3. Ensure customer satisfaction to avoid escalation of issues, 4. Motivate and manage team of service center and care center personnel, 5. Responsible and accountable for service deliverables, 6. Mentor and counsel engineers whenever necessary, 7. Control the flow of incoming calls for on-site support of services, 8. Manage costs/expenses of service and care center within given,guidelines, 9. Ensure there is adequate amount of manpower to cater to all customer,calls, 10. Providing necessary skills/training to the team members based on,needs and gaps, 11. Ascertain care center personnel are working in sync to support walk,in customers, 12. Encourage the team to enhance their performance levels by,identifying gaps and needs

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Jio
Jio
www.jio.com

Telecommunications

Mumbai

35,000+ Employees

331 Jobs

    Key People

  • Mukesh Ambani

    Chairman and Managing Director

  • Mathew Oommen

    President

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