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Area Service Executive

1 - 4 years

0 Lacs

Vikhroli, Mumbai, Maharashtra

Posted:3 days ago| Platform: Indeed logo

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Skills Required

service network swift training monitoring compliance drive planning audits enablement crm

Work Mode

On-site

Job Description

Job Description

Designation - Area Service Executive - Water Purifier

As an Area Service Executive at Atomberg Technologies, you will be responsible for driving exceptional post-sales service experiences in your designated territory. You will manage a network of Authorized Service Providers (ASPs) and Channel Partners to ensure swift complaint resolution, product servicing, and partner training. Your role will involve performance monitoring, enabling service readiness for new product launches, and ensuring operational compliance across service partners. A critical part of your job will be to ensure that 80% of customer complaints are resolved within 48 hours, while also enhancing the reach and quality of Atomberg’s service ecosystem.

What are we looking for?
  • Customer-Centric Mindset: Someone who can proactively drive service excellence and ensure timely complaint resolution.
  • Operational Expertise: Ability to manage service operations across multiple partners, including spare parts planning, audits, andsettlement processes.
  • Training & Enablement Skills: Comfortable conducting product and CRM training for service partners to ensure they are fully equipped.
  • Analytical Ability: Able to track service trends, failure patterns, and share meaningful insights through monthly MIS reports.
  • Strong Relationship Management: Should be capable of building strong working relationships with ASPs and channel partners through regular visits and reviews.

Location : Pune
Job Snapshot
Updated Date
08-08-2025
Job ID
JB1570
Department
Customer Experience
Location
Vikhroli, Maharashtra, India
Experience
1 - 4 Years
Employee Type
Permanent

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