Area Manager Credit Card Recovery

Role & responsibilities

Job Description for Area Manager - Credit Card Recovery*Job Summary:*

We're seeking an experienced Area Manager to lead our Credit Card Recovery team in a leading private sector bank. The successful candidate will oversee credit card recovery operations, manage a team of recovery agents, and ensure maximum recovery rates while maintaining customer satisfaction.

Key Responsibilities:- Team Management: Lead and motivate a team of recovery agents to achieve recovery targets.

- Recovery Operations: Oversee credit card recovery processes, ensuring efficient and effective recovery strategies.

- Customer Relationship Management: Develop and maintain relationships with customers to facilitate payment.

- Performance Monitoring: Track and analyze recovery performance, identifying areas for improvement.

- Strategy Development: Develop and implement recovery strategies to maximize recovery rates.

- Compliance: Ensure adherence to regulatory requirements and company policies.

Requirements:- Experience: 6-12 years of experience in credit card recovery, collections, or a related field.

- Skills: Strong leadership, communication, and negotiation skills.

- Knowledge: Familiarity with credit card products, recovery processes, and regulatory requirements.

What We Offer:- CTC: 16 lakhs per annum.

- Career Growth: Opportunities for professional growth and development.

- Dynamic Work Environment: A fast-paced and dynamic work environment in a leading private sector bank.

Ideal Candidate:- Results-driven: Proven track record of achieving recovery targets.

- Leadership skills: Experience in leading and motivating teams.

- Strong communication: Excellent communication and negotiation skills.

- Industry knowledge: Familiarity with credit card recovery processes and regulatory requirements.

Some key skills required for this role include [4][8]:

- Financial Analysis: Ability to analyze financial data and develop effective recovery strategies.

- Negotiation: Strong negotiation skills to resolve overdue payments.

- Customer Service: Excellent customer service skills to maintain positive relationships with customers.

- Regulatory Compliance: Knowledge of financial regulations and compliance requirements.

- Team Management: Experience in leading and motivating teams to achieve recovery targets.