Area Manager - Berhampore

About More Retail Private Ltd (MRPL) More Retail Private Ltd (MRPL) is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers, committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience on a massive scale. Purpose of the Role As a part of the team at MRPL, you will be responsible for effectively managing a set of supermarkets, ensuring alignment with management on key business goals such as sales, costs, and margins. Your role involves executing strategies designed by the COO or ROH for the respective cluster, requiring in-depth knowledge of the geography, market, customer preferences, and competition trends. Additionally, you will be tasked with driving efficiencies across all functions to achieve business objectives swiftly. Key Responsibilities - Identify and open 10-12 new stores based on guidelines provided. - Oversee end-to-end store operations, managing top-line, bottom-line, input, and output matrices in line with organizational targets. - Drive store standards through audits and feedback based on standard operating procedures (SOP). - Coordinate with MPR & DC teams to optimize merchandise availability and drive sales in assigned stores. - Ensure freshness and availability of Fruits & Vegetables (F&V) by collaborating with the F&V Category Manager and FEM. - Monitor and enhance Net Promoter Score (NPS) through customer feedback analysis and corrective actions. - Manage store overheads, identifying opportunities for cost reduction and optimization. - Analyze and implement corrective actions to minimize wastage due to damage, expiry, and shrinkage. - Provide coaching to store managers on store operations and people management. - Achieve capex expectations and ensure the success of new stores in the assigned area. - Conduct operations and service training sessions in collaboration with the training manager to equip staff with necessary knowledge. - Identify talent and build a succession pipeline for all store management team roles within the cluster. - Ensure statutory compliance for all stores in the respective clusters. Key Success Measures - Realized Revenue - F&V Revenue Growth Margin & Sales - Stock On Hand (SOH) - Wastage Reduction (Shrinkage + Damage) - Cluster EBITDA - Attrition trends - Detractors reduction over last year for the store - Store Operating Standards - REAP Average Scores Education and Experience The ideal candidate should have a minimum of 5 years of experience or an MBA with 3 years of experience, preferably in the Retail sector, focusing on Operations, QSR, or e-Commerce. Values - Collaboration - Customer Obsession - Frugality - Innovation - Grit - Integrity - Growing Talent,