AR Collections Specialist

Work Location: Hyderabad(5days WFO)

Shift will be mostly day + EST time zone.

Skill set: AR collections, Account receivables, ERP systems (SAP / Oracle / NetSuite / MS Dynamics), Strong MS Excel (aging analysis, trackers, pivot tables)

1. Accounts Receivable specialist (English - 3-6 yrs)

2. Accounts Receivable specialist (Spanish + English)

Required Skills & Qualifications

• Bachelors degree in commerce, Accounting, Finance, or related field
• 3+ years of hands-on experience in AR collections / receivables
• Strong understanding of aging analysis, DSO, and collection strategies
• Experience working with US customers and US time zones
• Excellent verbal and written communication skills
• Proficiency in ERP systems (SAP / Oracle / NetSuite / MS Dynamics)
• Strong MS Excel skills (aging analysis, trackers, pivot tables)

Good to Have

• Experience in BPO/shared services environment
• Knowledge of US GAAP and SOX compliance
• Spanish language proficiency (for bilingual collections)
• Exposure to automation tools, AR dashboards, or AI-assisted collections

Key Responsibilities:

Collections & Customer Follow-ups

• Perform outbound calls and emails to customers for overdue invoices
• Follow up on open balances as per aging buckets (current, 30/60/90+)
• Negotiate payment commitments and document follow-up actions
• Ensure professional and compliant communication with customers

Dispute & Deduction Management

• Identify, track, and resolve invoice disputes and deductions
• Work closely with billing, sales, and operations teams to resolve issues
• Maintain dispute logs and ensure timely closure

Cash Application Support

• Coordinate with cash application teams to ensure accurate posting
• Research unapplied or misapplied cash and resolve discrepancies

Reporting & Monitoring

• Maintain daily call logs, follow-up trackers, and collection notes
• Prepare aging reports, collection forecasts, and escalation summaries
• Escalate high-risk, long-pending accounts to supervisors

Compliance & Controls

• Adhere to client SLAs, internal controls, and SOX requirements
• Follow standard operating procedures and audit guidelines
• Ensure data accuracy and confidentiality

Key Performance Indicators (KPIs)

• DSO reduction
• Collection effectiveness index (CEI)
• % of overdue balances collected
• Dispute resolution turnaround time
• Call productivity and promise-to-pay adherence