AR collection/OTC collection/B2B collection /international voice

Job Description

Job description We have a vacancy with below details, Role : AR collection/OTC collection/B2B collection/International voice Experience -1-6 Notice Period : Immediate Joiners to 30 days Interview Mode : Virtual Work Mode : WFO Shift : 24*7 5 days working Role & responsibilities Excellent Verbal and Written Communications skills to handle NA region customers. • Accounts Receivables Management • Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues. • Calling for payment on overdue invoices for buckets in scope • Doing maintenance on the account • Handling accounts / payment queries from accounts payable team • Interaction with other teams - billing, originations etc. • Payment application • Handling disputes and resolution • Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. • Basic Excel based reporting and analysis on assigned inventory. • Good negotiation skills • Orientation and ability to handle customers questions with regards to accounts • Good domain or product knowledge • Graduate with an exposure to B-2-B Collections environment Special • Good Follow up skills with customer for all collections activities • Handle customer questions & / or objections • Language skill English NA Region. • Strong analytical and Excel skills, including v-lookups and pivot tables • Good Email writing Skills