Job Description

Role & responsibilities Generating and merging of Ageing report Analyzing the ageing ledger and identifying the collectable items Setting self-targets for the amounts to be collected in a month/quarter Following up with customers on overdue payment over e-mails and phone Diligently uploading invoices on customer portals like Ariba, Tungsten IBM WOI etc. Initiating termination (Dunning) of the customer services in case of non-payment Working closely to un-posted cash sitting in the bank Clearing the un-applied cash posted on account by contacting customer and securing the Remittance advise Cash forecasting, predicting the collectable cash in a month/quarter by analyzing the trend of the customers payment history and agreed credit terms Credit Analysis of customer’s credit worthiness, analyzing the Financial Statements through different tools in order to fulfill the orders placed by the customer Releasing of the Orders placed (Credit Hold) by the customer by doing their credit check analysis Resolving customer queries Raising Credit Memo’s in case of any adjustments or tax issues Raising Debit Memo’s in case of closing any open credit Processing refund requests by creating payment packet and sending to AP Processing Performa invoices as in when requested Working closely with Tax team to resolve US sales tax related issues Updating contact details in database Working on adhoc reports assigned by the management